Help & support

myBalido is a directory of activities, schools and studios in Bali. You browse what is on offer, see prices, schedules and locations, and then contact the provider directly. We are not a booking or payment service.

No. We never take payments and never charge you. You agree the price, the time and the payment method directly with the provider.

Use Explore to browse and search, or open Map to see activities by area of Bali. You can filter by category, area and keywords such as 'surf', 'kids' or 'yoga'.

You can browse freely without one. An account is needed to contact a provider, save favourites and take part in community meetups.

Open the activity or the school page and press 'Contact provider'. You give your name and say whether you want to ask a question or want to join, then you continue in WhatsApp, email or the provider's own channel.

So the provider knows who is writing and what you need, and so we can help if something goes wrong with a request.

That is up to each provider. Most reply the same day. If nobody answers, try another school — there are usually several offering the same thing.

The provider does. Anything you agree — the time, the price, a refund or a cancellation — is between you and them.

Press the heart on any activity to keep it in Favorites. Saved items belong to your account, so you only ever see your own list, and only after you sign in.

It is your personal plan: the activities you are keeping track of and the requests you have sent. It does not reserve a place — the provider confirms that with you directly.

Yes. Open Profile and use the account deletion option at the bottom of the page. Your profile, saved items and requests are removed.

It is for ordinary people, not schools — volleyball on the beach, a hike, a shopping trip. Anyone with an account can invite others along.

Fill in a short profile with your name, photo, a couple of words about yourself and a contact, then post the meetup with a date, place and optional photo. Our team reviews it before it appears publicly.

Open the meetup and press 'I'm going', or message the organiser if you have questions. Both need an account.

Press 'Become a provider' in your profile. You fill in your school details, upload verification documents for our team, and then add your activities.

Everything is checked by the myBalido team before it goes live. You will see the status in your dashboard, along with the reason if something was declined.

Edits go back for a short review so the public information stays accurate. Once approved, your listing returns automatically.

In your provider dashboard under Customers. You see the person's name, what they wanted and whether they came from an activity or your school page.